Privacy Policy
Effective Date: 11/25/2024
West Richland Auto Repair ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, whether in person, by phone, or through our website.
By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services or website.
Information We Collect
We may collect personal information in the following ways:
- Information You Provide Directly:
- Name
- Contact details (e.g., phone number, email address)
- Vehicle information (e.g., make, model, license plate number, VIN)
- Billing and payment information
- Other details necessary to provide our services
- Information Automatically Collected Through Our Website:
- IP address
- Browser type and operating system
- Website usage data (e.g., pages visited, time spent)
- Cookies and similar tracking technologies (see "Cookies" section below)
- Information from Third Parties:
- Referrals, reviews, or data shared with us by partners or third-party services
How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and improve our automotive repair services
- To schedule appointments and communicate with you
- To process payments and provide invoices
- To comply with legal and regulatory requirements
- To improve our website and online experience
- To send promotional offers or updates (you may opt-out at any time)
Sharing of Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:
- Service providers (e.g., payment processors, towing services)
- Business partners (e.g., parts suppliers)
- Law enforcement or government agencies, if required by law
- Others with your consent or at your request
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.
Your Choices
- Access and Update: You may request access to or correction of your personal information by contacting us.
- Marketing Communications: You may opt out of receiving promotional messages by following the instructions in our emails or contacting us directly.
- Cookies: You can manage cookie preferences through your browser settings.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. Cookies are small files stored on your device that help us improve your online experience.
You can disable cookies through your browser settings; however, doing so may limit your ability to use certain website features.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
West Richland Auto Repair
3683 W van Giesen St
509-420-4774
By using our services or website, you acknowledge that you have read and understood this Privacy Policy.